Making technology work for you...

Get Your Free Subscription By Email:

Airtel Now Wants Money For Customer Care Calls !

AirtelAdding another negative to their no so great service Indian telecom operator Airtel is now charging 50 Paisa Per 3 minute for all calls made to their Customer Care Helpline Number 121 for any time spent with an Customer Care Agent, the good thing is that have cared enough to offer a separate toll-free number 198 to register complaints without any charges.

Airtel Customer Care Number Cheat Sheet

It is ironical to see how Airtel is spending large sums of money on advertisements promoting their schemes and services but will be charging the customer for providing the same information (about their services like addons, plans etc.) via their customer-care helpline.


Where is this mentioned? I just checked my bill and calls to 121 were free.

Seems to be in effect from this month only, Call 121 and you will be provided this information when you opt for customer-care executive assistance.

Service is a great factor in increasing sales. If they think that can charge for calling CC and it won't affect customer base, then they are wrong. I am going to disconnect my connection.

Airtel is worst, avoid them.

This is totally a prank. Some fraud made this thing. AIRTEL CUSTOMER CARE 121 IS TOTALLY TOLL FREE. No charge for making call to this no or for talk to the customers care representative. Feel free to call 121 for any quarry both Postpaid & Prepaid customer. I am also a Postpaid customer of Airtel since 6 years & I have talk to Airtel and got this above information that 121 IS TOTALLY TOLL FREE.

Dear Abhishek,

This might have not been implemented in your circle as of yet, but I have personally verified this.

Yes you are right.. From this month they are charging this.. I too verified.

Airtel is charging 5op/3min....Its not a fraud news....They charged me...:-(

Yes. Airtel charges 50p/3 minutes for talking to customer care executive. i am still retaining my connection out of frustration because i don't want to change my number.

Crap.. Are u guys doing us some favour by helping us ?

and why we ask for Help from you guys ? as you ppl are lacking somewhere..

Do we call for time pass ro flirt with yr agents ? NO.. we call u to get help .. and u guys starting charging ?

I already PLANNING to terminate Airtel connection !!

yes i agree with you i faced this, airtel customer care are making fool

Add new comment

This is just one of the many helpful tips we have posted, You can find more stories here,
Do subscribe to updates using your favorite RSS feed reader or using the secure FeedBurner email update form on top of this post.